PROJECT SUPPORT

Help with PersonalPlex

Questions, bug reports, and feedback are welcome. You do not need a website account to contact us by email.

Contact support

Email support@catpressedenter.com. Include PersonalPlex in your subject so we can identify the project.

Help us understand the problem

• Describe what you expected and what actually happened.
• Include the app or build version, device model, and operating system.
• List the steps that reproduce the issue, if you can.
• Attach a screenshot if useful, with private information removed.

Never send passwords, pairing credentials, access tokens, private conversations, or your personal media files.

For playback or subtitle problems

Include your Apple TV model, tvOS version, and Plex Media Server version if known. Say whether one item, several items, or everything is affected.

If available, include the container, video codec, audio codec, and subtitle format. Tell us whether you were starting, resuming, seeking, or moving between episodes. If Plex shows Direct Play, Direct Stream, or transcoding, include that too. It is fine to leave out anything you cannot find.

You do not need to send the media itself. Review screenshots for private library content and server addresses. This support address helps with PersonalPlex; it does not provide access to your Plex account.

Other questions and ideas

You can use the same address for setup questions, accessibility feedback, or suggestions. The project is still in development, so please describe the version you are using.

There is no public forum or web ticket form available yet. Email is the current support channel.